Software Development
Software Development
Somerset Web Services is a division of a parent company, q-delta limited, which builds bespoke software products and solutions for companies ranging from the SME market to large multi-national corporations employing over 10,000 staff.
This page describes two advanced systems we have built for an international and national client. We are able to build any bespoke customer solution either (in-house) in our well-equipped development lab in Taunton, Somerset or at your premises (anywhere in Europe) using developers from our Professional Services division.
Services that we provide:
q-delta product
Our flagship product, which demonstrates the capability of our expert software development skills, is an enterprise management workflow product, q-delta, from which the parent company derives its name.
This particular product delivers Business Process Automation that simplifies and expedites corporate business processes for employees requesting access to resources and services (such as new trading accounts), with dynamic business rules to determine management approval paths and provisioning (execution) of the request by integration with target management systems, such as Oracle, Windows Active Directory, Sybase, SAP and PeopleSoft.
q-delta is a software product that combines the following technologies and languages:
Web
- (X)HTML
- Microsoft IIS
- Microsoft ASP
- COM objects
- C++
- JavaScript
Database
- VBScript
- MS-SQL, Stored Procedures
Integration with many management systems including
- MS-SQL
- Microsoft Windows Active Directory
- Microsoft Excel
- 256 bit encryption technology
- Windows Services
- VB .NET
- Oracle, Sybase
- SMTP
- FTP
Please visit our q-delta website for more information on how we automate business processes.
Enquiry tracking system for a national debt recovery company
Hermes Financial Solutions wanted a bespoke system to track enquiries for their Debt Management service which operates across all counties in the UK.
The system allows administrators, via a web front-end using dynamic forms, to enter new enquiries which are stored in a MySQL database running on a Somerset Web Services hosted Linux/Apache server.
The system dynamically allows the administrator to select one or more consultants who cover the region for the new enquiry based on a postcode. Emails are immediately sent to the selected consultants, where the first consultant to click on a link in their email claims the enquiry. Emails are then automatically sent to other consultants informing them they are 'too late' to claim the enquiry.
This 'first claim' feature empowers consultants to more efficiently manage their source of new business. It also allows consultants to be informed more fairly, as previously it was via telephone calls which unfairly gave advantage to the first telephone calls.
Once new enquiries are claimed, from this point onwards consultants, managers and administrators are able to track and update all enquiries.
This system has greatly simplified the full end-to-end process of enquiry management with a bespoke solution written around our client's specific business needs.
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