Platinum Support Service
Platinum Support Service
This service allows you access to a specialist member of the Somerset Web Services team for as little, or as long, time as you want. This provides you an excellent support service with direct telephone contact with a developer for as many times as you want during the year up to the 450 minutes usage limit within the package.
It may be that you are designing a web page and require regular discussions with a designer to explore ideas, or perhaps you want a developer to help you work on copywriting text for, say, an hour. Either way, when you require ad-hoc access to a specialist, then this package is for you.
Services that we provide:
One of our clients uses this service to help her design and publish updates to her website. She designs and updates a web page then uses one of our developers as a sounding board for feedback and to explore alternative ideas. This gives her a professional opinion on the web page updates before going live.
Another client wants a new Outlook client configured for new employees. He will ring us and ask for a Microsoft specialist who will simply guide him through the client configuration messages. This effectively delivers remote hand-holding and avoids requiring an IT technician on-site. This service offers you a remote IT support technician without the expense of a permanent member of staff. It delivers a much shorter response time to fix the problems many companies face with IT.
The main features of the Platinum Support Service include:
- Direct access to developers, technicians, designers
- Dedicated member of staff working with you on your project
- 450 minutes of support*
- Valid for one year
- Flexible resource scheduling
- One Purchase Order for multiple assignments
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